The Role Leadership Plays in Delivering Excellence Throughout the Organization


 Leaders must start the course of delivering excellence by communicating a vision. Friedman  (2006) noted that leaders must align their core values with their vision and convert them into action by owning three skills – authenticity, integrity, and creativity. The total leadership approach is a method that promotes reading background materials and discussing principles that matter. This method is important in assessing and coaching people including giving and receiving feedback, refining ideas and gaining support for them, and reviewing progress and explaining any lessons learned. Newstrom and Davis (2002) described leadership as the “catalyst that transforms potential into reality” (p. 163). People provide the missing ingredient here to transform the vision into reality. 

Galpin (1998) suggested the key ingredient for a leader is to put together a strategy that  motivates and educates people to act on the strategy. Leaders must motivate employees through their influence. Galpin listed twelve critical influences important to motivating people. The twelve influences include goals and measures, rewards and recognition, communication, training and development, and senior leadership. Critical influences also include rules and policies; physical setting; staffing, selection, and succession; information systems and knowledge sharing;  operating procedure changes; organizational structure; and ceremonies and events.

Malveaux (1999) put the issue another way by saying one needs to lead by example. For example, if one sees children as the future, the leader must rise and play a role in their lives. If leadership represents listening, the leader should stop talking and start listening. Malveaux promoted self-reflection in deciding how to lead.

The leader embodies all of these characteristics and then some. A leader must assume responsibility and take credit for his or her actions. A leader must have a core ethical boundary that will not cave under pressure or give in to the influence of greed.

Do you believe leadership drives excellence in an organization? I want to know your thoughts. Do you want to learn more?

References

Friedman, S. D. (2006). Learning to lead in all domains of life. The American Behavioral Scientist, 49(9), 1270-1297. doi: 10.1177/0002764206286389

Galpin, T. J. (1998). When leaders really walk the talk: Making strategy work through people. Human Resource Planning, 21(3), 38-45. Retrieved from https://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=1452186&site=eds-live

Malveaux, J. (1999). Too many chiefs; not enough leaders. Black Issues in Higher Education, 16(8), 30. Retrieved from https://search.ebscohost.com/login.aspx?direct=true&db=f5h&AN=1926388&site=eds-live

Newstrom, J. W., & Davis, K. (2002). Organizational behavior (11th ed.). New York, NY: McGraw-Hill.

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